ITINERARIES
Itineraries are correct at the time of publishing and may differ slightly from those featured on the website or in the brochure. Occasionally our itineraries change as we make improvements based on comments from past travellers and our own research, or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered when possible.
Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters and cultural issues. All activities in individual itineraries are included unless otherwise stated as per own expense.
OPTIONAL ACTIVITIES
All optional activities listed must be paid directly to the operator and are subject to seasonal conditions, operator availability and time constraints and are not guaranteed.
PRICES
Pricing is valid for 2017. Rates are quoted in USD$/RS and are correct at the time of publication. Prices may be subject to change. No responsibility is accepted by Yama Adventures for unforseen omissions or misrepresentation of touring partners.
PAYMENT POLICY
100% payment is required prior to departure. Failure to adhere to the payment policy may result in the cancellation of your booking.
CANCELLATION POLICY
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following cancellation fees will apply:
- 30 Days: 25% of Fare
- 24 Hour-48 Hours: 50% of Fare
- Within 24 Hours: 100% of Fare
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made. The above cancellation fees are in addition to fees which may be levied by accommodation house properties, travel agents or third party tour and transport operator cancellation fees. Please note: Kangaroo Island airfare is non-refundable. It is necessary to reconfirm tours 48 hours prior to travel – failure to do so may result in the booking being cancelled and fees charged.
Please note: Tour partner and accommodation provider cancellation fees may vary from the above and are subject to change at any time. These are available on request from our Customer Service Team.
PRICE SUPPLEMENTS AND SURCHARGES
Prices of Tailor Made itineraries are based upon costs and exchange rates at the time of quotation. We reserve the right to increase/decrease and correct advertised prices at any time before your holiday is confirmed.
Credit card: If you are planning to use a credit card, the Bank charges a transaction fee of 3% on top the actual amount or transaction made. The fee must be covered by the card holder.
CONDITIONS OF TRAVEL
Yama Adventures reserves the right to alter the route or itinerary of any of its tours advertised if necessary. No refunds will be given in these circumstances or in the event of any delay or alteration of a trip resulting from any cause, including severe weather conditions or mechanical failure. Components of trips are weather-dependent and Yama Adventures cannot be held liable if trip components are not available on the day of travel. Yama Adventures cannot guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.
The Aboriginal components of our tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and Yama Adventures reserves the right to amend the itinerary in these circumstances with no obligation for refund.
LIABILITY
Whilst we make every effort to safeguard our passengers, Yama Adventures cannot be held liable for any damage, injury or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that remote travel involves a higher than normal risk and a signed release will be required from all participants before departure. Yama Adventures also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.
MINIMUM PASSENGER NUMBERS
Tours require a minimum number of passengers to operate. Minimum passenger numbers differ between tours and operators and are subject to change at any time. In circumstances where minimum numbers are not reached, an alternative may be offered or a smaller vehicle used. If a tour is cancelled due to minimum passenger numbers not being reached, passengers will be offered an alternate tour option or be provided with a full refund.
TRAVEL INSURANCE
Travel insurance is NOT included in the tour price. Yama Adventures strongly recommends that passengers arrange their own travel insurance to cover any cases of illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date, especially when trekking and climbing, and the insurance needs to be able to cover all emergencies including hospitalization, hotel bills, flights (if you have to return early), helicopter rescue, etc.. Yama Adventures carries no type of liability insurance, personal medical insurance, emergency rescue or evacuation, or any type of insurance whatsoever for participants. However, we have insurance coverage for all the trekking staff and porters wherever applicable.
CHILD POLICY/AGE RESTRICTIONS
Children under 10 years of age are not recommended for high altitude trekking. Individual requests may be considered on a case-by-case basis by Yama Adventures. Children aged 5-10 years receive a discount on some tours; children 10 years or older pay full adult fare.
FITNESS & PARTICIPATION
Our tours are active and most require a reasonable level of mobility. Few locations we visit have wheelchair access.
NOTE: Tours are conducted in remote areas with only basic facilities and limited communication links to the outside world. If you have any doubts about the suitability of the trip for yourself or for clients please check with Yama Adventures as we reserve the right to assess suitability to participate at check-in. Guests may be expected to help with the preparation of food, washing of dishes and general assistance as directed by the guides.
CHANGE OF ITINERARY AFTER HOLIDAY HAS COMMENCED
Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.
REFUNDS
All refund requests must be in writing, and made directly to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. A $50 processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.
No refund (Partial or otherwise) will be made if you voluntarily leave or drop out of a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transportation, sightseeing, meals or services not utilized.
In case Yama Adventures cancels the trip due to unforeseen circumstances, we would be happy to suggest an alternative trip of your choice. The difference in cost, if applicable, will have to be borne by you. Yama Adventures shall under no circumstances be liable for any additional costs, credit card charges, TAC(s), travel arrangements including but not limited to flight cancellation, railway, hotel, visa and permit costs, onward arrangements coinciding with this trip, etc. Refunds in such a scenario will happen as per our cancellation policy.
Refunds are not possible for any missed or unused services including voluntary/ involuntary termination of a tour on account of sickness, death of a family member, late arrival on the tour, etc.
Yama Adventures is also not liable to pay any compensation for any loss arising as a consequence of trip curtailment, alteration, extension or cancellation due to any reasons.
REPORTING OF INCIDENTS
Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Yama Adventures during the event to give us an opportunity to rectify the situation or provide assistance.
MEALS
Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. We cater for vegetarian and gluten intolerance – please advise at time of booking.
LUGGAGE
Luggage must be kept to a MAXIMUM OF 15-20 KGS in a backpack or soft overnight bag with a small day pack for easy access to camera, sun block, etc. It is recommended to plan ahead and arrange to store bulky items with Yama Adventures or at the Hotel.
BEHAVIOUR
Yama Adventures may refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Yama Adventures, you agree to accept the authority of the guide and accept their decisions. Staff members are entitled to a safe working environment and our passengers are entitled to a great travel experience. Any threats to safety, being physically or verbally aggressive, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip, no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.
DISPUTES AND REFUNDS
If you have a complaint on your holiday, you are required to inform your Leader /Guide immediately, the local agent, or the hotel owner, and then notify Yama Adventures as soon as possible.
Any request for refunds on any given holiday must be addressed to our office in Leh. Our agents and representatives are not entitled to meet clients’ claims for refunds for whatever reason.
IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform the relevant Supplier (e.g. your hotel/camp /Guide) immediately. Should they be unable to resolve the matter, please immediately contact us, either through the office where you made your arrangements, or through www.yamatreks.com. If you fail to contact us in a timely manner, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.
